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Think!
Look for realistic solutions. What would be a good idea in a given situation?
Ask questions
Try to talk to everyone and exhaust all conversation topics. You can get stuck if you miss a clue.
Look around carefully
Explore every location; check if anything can be examined. It may happen that an object becomes active only later in the game. If an object would come in useful but it was inactive earlier, it is worth trying again.
Zoom and read
Enlarge objects and make documents readable by clicking their thumbnail in the inventory. Watch out for further possible actions in close-ups. Documents may have multiple pages!
Combine objects
You can sometimes combine objects in the inventory to get a new object.
Make notes
You may find it useful to make notes, just like Jonathan does. This is especially advisable later in the game when the investigation runs on multiple lines. Proceed systematically; try to focus on one subject at a time.